This Privacy Policy describes how Vellor Time ("VELLOR", "we", "us") collects, uses and protects your personal information when you visit vellortime.com or place an order with us. We have tried to keep it readable.

1. Information we collect

When you place an order: your name, email address, phone number (if provided), shipping and billing addresses, the contents of your order, and payment information. Payments are processed by our payment partners; we never store your full card details.

When you subscribe to our emails: your email address and communication preferences.

When you contact us: the information you include in your message.

When you browse our site: pages visited and time on site, device and browser information, IP address and approximate location, collected through cookies and similar technologies.

2. How we use your information

• to process payments, fulfil your order, ship your watch and send order and tracking updates;
• to provide customer service and handle returns, exchanges and warranty requests;
• to send marketing emails, only if you have opted in;
• to improve our website, products and shopping experience;
• to detect and prevent fraud and protect our store;
• to comply with our legal obligations.

3. Who we share it with

We share personal information only with service providers that help us run our business, such as:

• Shopify, our e-commerce platform, which hosts our store, processes payments and stores order data;
• payment processors;
• shipping carriers and fulfilment partners, to deliver your order;
• email marketing providers, only if you have opted in;
• analytics and advertising partners (for example Google and Meta), to measure and improve our site and ads;
• legal authorities, when required by law.

We never sell your personal information. You can opt out of targeted advertising at any time through Your Privacy Choices.

4. Cookies

We use cookies to make our site work, remember your preferences and cart, measure traffic and personalise content. You can manage or disable cookies in your browser settings, but some parts of the site may not work as intended.

5. Your rights

Depending on where you live (including under the GDPR in the EU/UK and US state laws such as the CCPA), you may have the right to:

• access the personal information we hold about you;
• ask us to correct or delete it;
• object to or restrict certain processing, and withdraw consent;
• receive a copy of your data in a portable format;
• unsubscribe from marketing emails at any time, using the link in every email;
• opt out of the sale or sharing of personal information for targeted advertising.

To exercise any of these rights, email us at hello@vellortime.com. We will not discriminate against you for exercising your rights.

6. Data retention

We keep order information for as long as needed for our records and for tax and legal reasons (generally up to 7 years), and marketing data until you unsubscribe.

7. Security

We use industry-standard encryption and security measures to protect your information. No method of transmission or storage is completely secure, but we treat your information with care.

8. International transfers

Your information may be stored and processed outside your country, including in the United States, by us and our service providers, with appropriate safeguards where required.

9. Children

Our store is not directed to anyone under 16, and we do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with its effective date.

11. Contact

For any privacy question or request, contact us at hello@vellortime.com.